Richard Hua is Worldwide Head of EPIC Leadership at Amazon Web Services. The EPIC Leadership Porgram is an initiative that trains Amazon’s leaders in emotional intelligence and interpersonal dynamics, and enables them to lead with greater Empathy, Purpose, Inspiration, and ConnectionThis program directly supports Amazon's Leadership Principles and especially the newest one—Strive to Be Earth's Best Employer—with a commitment to emotional intelligence training across the organization. EPIC leaders build teams with high trust and big vision, built upon a foundation of psychological safety. This contributes to employees feeling included, having fun at work, and performing at the highest levels.

Richard has spent decades training and mentoring leaders in emotional and social intelligence—from CEOs to new managers to young professionals. Before coming to Amazon, he launched emotional intelligence programs at Oracle and various  nonprofit organizations around the world. His emotional intelligence sessions are now an integral part of leadership, sales, and onboarding training for Amazon employees globally. Over the past 3 years, the EQ team has trained over 100,000 Amazonians and launched an internal community that numbers 30,000.

​Richard is also a certified Innovation Evangelist for Amazon. He founded the San Francisco chapter of Amazon's Culture of Innovation program and has shared about innovation with thousands of executives worldwide.

Emotional Intelligence and Success

Emotional intelligence is knowing how to have emotions work for you rather than against you. Even more simply, it’s the intelligent use of emotions. EQ consists of a set of skills that help you remain calm under pressure, be more focused and productive, and even be more influential and likable. Read on to see how you can improve these vital skills. According to experts, emotional intelligence produces more than two-thirds of your financial and personal success. It's not just your IQ… it's your EQ that matters!

Featured Videos

Emotions at Scale: Interview with Marc Brackett

Join us for this conversation with Rich Hua, global strategist and evangelist for Amazon Web Services who's also spearheaded a company-wide effort to invest in emotional intelligence. With over 1.3m employees and a business that spans e-commerce, cloud computing, groceries and entertainment, Amazon is operating at a scale that's hard to comprehend. And, so many emotions!

Rich talks with Dr. Marc Brackett, Director of the Yale Center for Emotional Intelligence (and Oji Life Lab co-founder) and our Head of Learning, Andrea Hoban. Rich will talk about how he kick-started EI efforts at Amazon and will share his tips on how you can engage your organization in emotional intelligence training...even if you don't have a million employees.

Extreme Career Pivots and Emotional Intelligence

Ethan Evans, Amazon veteran and VP of Twitch Prime, interviews Rich Hua about his extreme career pivot and how EQ played a key role in his professional success. After getting a degree in Electrical Engineering and Computer Science from Cal Berkeley, Rich served as an evangelist and counselor for churches in mulitple parts of the world for 23 years, and then he moved back into the tech world as a solutions engineering manager. He now serves as a Principal Worldwide Strategist and Innovation Evangelist for AWS.

Emotional Resilience: How to Thrive in Uniquely Stressful Times

With COVID-19, recession, social isolation, and less-than-ideal work environments, we are facing an unprecedented amount of stress in our lives. Would you like to manage your stress more effectively? Do you want to be grittier in the face of adversity? Would you like to boost your confidence in uncertain situations? Do you want be healthier—mentally, emotionally and physically? If you answered “yes” to any of these questions, then be sure to attend this session on how to develop emotional resilience in stressful times. With emotional resilience, you can do more than just survive…you can thrive!

Interview with Daniel Goleman

Daniel Goleman and Matt Lippincott interview Richard Hua, Global Strategist & Innovation Evangelist for AWS. Rich has been instrumental in delivering Emotional Intelligence (EI) training to more than 25,000 employees across many parts of Amazon.

LinkedIn Podcast with Lisa Earle McLeod

Bestselling author Lisa Earle McLeod and Amazon's Rich Hua discusses how to find and sustain emotional resilience. You'll learn how to be mentally buoyant and the technique for stress management used by Navy SEALs.

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News & Updates 2021

Building Empathy & Inclusion

Daniel Goleman says that the highest form of EQ is compassion, defined as "I understand you (your feelings and perspectives)" and "I want to help you." During these turbulent, painful and challenging times, we need compassion more than ever...from all sides. Regardless of our color, background, socio-economic status, or whatever "differences" we may have, we must realize that we have many, many more similarities. The EQ community stands in support of the black community and all marginalized people, and we believe that increasing emotional intelligence skills will help people be more inclusive and equitable in their thoughts and actions. For some hope and inspiration, take a look at this Heineken ad that brings people together who are "worlds apart".

Additional Trainings

The Science of Well-being - Yale’s most popular class ever (Now Free)

In this course you will engage in a series of challenges designed to increase your own happiness and build more productive habits. As preparation for these tasks, Professor Laurie Santos reveals misconceptions about happiness, annoying features of the mind that lead us to think the way we do, and the research that can help us change. You will ultimately be prepared to successfully incorporate a specific wellness activity into your life.

Daniel Goleman EI: FREE course on Emotional Resilience

"Resilience" means recovering from upsets like these more quickly, so our minds are once again able to think at their best and we feel calm. Research has identified several ways to enhance our capacity for recovery. To share key tips and techniques (at no cost) Goleman EI has partnered with online platform Everwise to offer you a one-week course in emotional resilience. You’ll learn, for example, how to focus on your breath and ignore the pull of distractions, and how to scan your body for telltale signs of anxiety – and to let them go. Plus you’ll learn ways to “reset” your mind, going from a negative turn of thoughts to a positive outlook.

LinkedIn Course: Developing Your Emotional Intelligence (Free 1-month trial)

Emotional intelligence can help you build effective relationships at work. Executive coach and organizational psychologist Gemma Roberts explains what emotional intelligence is and why it's important. She helps you become more self-aware so that you can identify triggers that may hijack your performance. She also helps you align your intentions and your impact so that you can build strong and collaborative relationships.

Learning Objectives: What is emotional intelligence; watching for triggers and hijacks; shifting perspective; empathizing, listening and communicating.

UCLA Health: Mindful Awareness Research Center

The Mindful Awareness Research Center (MARC) is a partner of the Norman Cousins Center for Psychoneuroimmunology within the Jane and Terry Semel Institute for Neuroscience and Human Behavior at UCLA. The mission of the Mindful Awareness Research Center (MARC) is to disseminate mindful awareness across the lifespan through education and research.

Stream or download free Studio-Recorded Guided Meditations or their Weekly Live Podcasts.

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