We need more friction in the age of AI, not less This article was first published in my EPIQ Success newsletter. I am cross-posting it here for your enjoyment. For the past three decades, almost every app and process has promised us the same thing: less friction. Fewer clicks. Faster checkout. Smoot...

This article was originally posted in my EPIQ Success newsletter. I am cross-posting it here for your enjoyment. I’ve traveled all over the world telling the story of the EQ movement at Amazon: how we scaled from a small group of 12 to a global community of 70,000 members, spanning every business un...

This article was originally posted in the EPIQ Success Newsletter. I am cross-posting here for your enjoyment. Here’s a belief I held for much of my career: if I just crammed as much as possible into every waking hour, I’d eventually reach some mythical place of productivity where everything gets do...

This article was first published in my EPIQ Success newsletter on Substack. I am also sharing it here for your enjoyment. Friends, I am happy to share an exciting piece of news! I was featured in Forbes this week...again! Stephen Wunker wrote an insightful article about my work at Amazon and how I h...

The story of how a side-of-desk passion project reached 1.5 million people and what it taught me about what leaders actually want