The surprising reason smart people get stuck. This article was first published in my EPIQ Success newsletter. I'm including it here for your enjoyment. I invented my own job title once. Amazon paid me to do it. My career arc: Missionary & Evangelist. Pre-sales engineer. Seller. Business development ...

What a flopped training program taught me about innovation and growth This article was first published in the EPIQ Success newsletter. I am cross-posting it here for your enjoyment. A few years ago, my colleague Elías Díaz and I built an EQ training program that flopped. We’d previously had success ...

It costs you little, but it yields outsized dividends This article was first published in my EPIQ Success Newsletter. I am cross-posting it here for your enjoyment. Friends, I have previously written about a long-held principle that has shaped my life and almost everything I do: be a giver. You reap...

We need more friction in the age of AI, not less This article was first published in my EPIQ Success newsletter. I am cross-posting it here for your enjoyment. For the past three decades, almost every app and process has promised us the same thing: less friction. Fewer clicks. Faster checkout. Smoot...

This article was originally posted in my EPIQ Success newsletter. I am cross-posting it here for your enjoyment. I’ve traveled all over the world telling the story of the EQ movement at Amazon: how we scaled from a small group of 12 to a global community of 70,000 members, spanning every business un...